At KayKart, customer satisfaction is our priority.

Return & Exchange Window

• • Returns can be requested within 7 days of delivery.
• • Exchange requests must be raised within 48 hours of receiving the order.

Eligible Reasons

• • Damaged product
• • Defective product
• • Incorrect product received
• • Size exchange (subject to availability)

Product Conditions

Products must be:

• • Unused and unwashed.
• • In their original condition.
• • Returned with all tags and original packaging intact.

Mandatory Unboxing Video

An unboxing video is compulsory for claims involving:

• • Damaged products
• • Missing items
• • Incorrect products
• • Manufacturing defects

The video must:

• • Begin before opening the sealed package.
• • Clearly show the shipping label and package.
• • Be continuous and unedited.

Claims made without a valid unboxing video may not be eligible for return, exchange, or refund.

Refunds

Refunds are processed after the returned item passes our quality inspection and are credited to the original payment method within 5-7 business days.